Zendesk

Zendesk integration enables publishing documentation updates directly to your Zendesk Help Center. This is useful for teams who manage customer-facing documentation through Zendesk’s content management system.

How It Works

When Zendesk is configured as a documentation platform:

1. Review Suggestions: Review documentation changes in the Promptless dashboard
2. Publish to Zendesk: Click “Save All & Update Zendesk” to publish approved changes
3. Help Center Updates: Content is created or updated in your Zendesk Help Center
4. Customer Access: Updated articles are immediately available to your customers

Publishing Options

When publishing to Zendesk, you can:

• Create New Articles: Add new help center articles and knowledge base content
• Update Existing Articles: Modify existing content with new information
• Manage Article Metadata: Update titles, descriptions, tags, and categories
• Add Images: Include screenshots and diagrams in your help center content

Project Setup

Configure Zendesk as your documentation platform in your project settings:

1. Select Zendesk as your publishing destination
2. Configure which categories or sections to publish to
3. Set notification preferences

Use Cases

Zendesk as a documentation platform is especially useful for:

• Customer Support Knowledge Base: Maintain help center articles based on actual customer questions
• Support Ticket Deflection: Update documentation to reduce recurring support requests
• Customer-Facing Documentation: Manage end-user documentation outside of technical docs
• FAQ Management: Keep frequently asked questions up-to-date

Setup Instructions

To connect Zendesk to Promptless, see the Zendesk Integration setup guide.