Intercom (Beta)
Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This beta feature allows you to manage customer support documentation through the Promptless platform.
How It Works
When Intercom is configured as a documentation platform:
- Review Suggestions: Review documentation changes in the Promptless dashboard
- Create Drafts: Click “Save All & Update Intercom” to create drafts in your Intercom Help Center
- Review in Intercom: Drafts appear in your Intercom dashboard for final review
- Publish: Manually publish approved drafts from within Intercom
The “Save All & Update Intercom” button creates or updates drafts in Intercom. You’ll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users.
Publishing Options
When publishing to Intercom, you can:
- Create New Articles: Add new help center articles
- Update Existing Articles: Modify existing content with new information
- Manage Article Metadata: Update titles, descriptions, and categories
- Add Images: Include visual content in your help center articles
Beta Limitations
As this is a beta feature:
- Some advanced Intercom formatting options might not be fully supported
- Changes are always created as drafts for review
- Custom HTML and complex layouts should be verified in Intercom before publishing
Use Cases
Intercom as a documentation platform is especially useful for:
- Customer Support Documentation: Maintain help center content for your customers
- In-App Help Articles: Keep in-product help content up-to-date
- Support Deflection: Reduce support volume with better documentation
- Onboarding Content: Manage customer onboarding documentation
Setup Instructions
To connect Intercom to Promptless, see the Intercom Integration setup guide.
Contact help@gopromptless.ai to enable the Intercom integration for your account.
