Frequently Asked Questions | Promptless

Here you’ll find answers to common questions about using Promptless.

Getting Started & Onboarding

For account creation and team management questions, please see our Account Management page.

Platform Usage

What platforms does Promptless integrate with?

Promptless integrates with a wide variety of platforms for triggers, context, and publishing:

Triggers: GitHub, Bitbucket, GitLab, Slack, Microsoft Teams, Zendesk
Context Sources: Linear, Jira, GitHub Issues, Google Drive
Publishing: GitHub-synced docs (Fern, Mintlify, Docusaurus, etc.), ReadMe, Zendesk, Intercom, Webflow, Notion (beta)

For a complete list, see our Integrations overview.

Does Promptless monitor my Slack channels?

By default, no. Promptless only accesses Slack content when you explicitly trigger it by tagging @Promptless or using the “Update Docs” message action.

However, you can optionally enable passive listening for specific channels. When enabled, Promptless will monitor only the channels you explicitly select in your project configuration. This is completely opt-in - you choose which channels to monitor and can add or remove channels at any time. If you don’t enable this option, we will not be monitoring any slack channels.

For more details, see our Slack Integration documentation and Working with Slack.

How does Promptless handle my data?

Promptless follows strict data handling practices:

Documentation copies are stored for processing
Third-party integration data is processed but not stored
End-user data is not processed
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)

For detailed information, see our Data Handling documentation.

Can I use Promptless with GitHub Enterprise?

Yes! Promptless supports both GitHub Enterprise Server and GitHub Enterprise Cloud. You can either use our standard GitHub App or set up a custom GitHub App for organizations with third-party app restrictions.

See our GitHub Enterprise Integration guide for setup instructions.

Have more questions?

If you don’t see your question answered here, please reach out to our support team at help@gopromptless.ai.