Configuring PromptlessDoc Collections

Document360

Document360 integration enables publishing documentation updates directly to your Document360 knowledge base. This is useful for teams who manage customer-facing documentation through Document360’s hosted platform.

How It Works

When Document360 is configured as a documentation platform:

  1. Review Suggestions: Review documentation changes in the Promptless dashboard
  2. Publish to Document360: Click “Save All & Update Document360” to publish approved changes
  3. Knowledge Base Updates: Content is created or updated in your Document360 knowledge base
  4. Live URLs: Each published article includes a live URL and editor URL for easy access
  5. Customer Access: Updated articles are immediately available to your customers

Publishing Options

When publishing to Document360, you can:

  • Create New Articles: Add new knowledge base articles and help content
  • Update Existing Articles: Modify existing content with new information
  • Per-file Publishing: Publish individual files independently for granular control
  • Webhook Sync: Automatic synchronization with your Document360 projects via webhooks
  • Manage Article Metadata: Update titles, descriptions, categories, and project organization
  • Add Images: Include screenshots and diagrams in your knowledge base content

Use Cases

Document360 as a documentation platform is especially useful for:

  • Customer Knowledge Base: Maintain help center articles based on product updates and customer feedback
  • Technical Documentation: Keep API documentation and technical guides up-to-date
  • Internal Documentation: Manage team wikis and internal process documentation
  • Multi-project Documentation: Handle documentation for multiple products or services from a single workflow
  • Support Deflection: Update documentation to reduce recurring support requests

Project Setup

Configure Document360 as your documentation platform in your project settings:

  1. Connect your Document360 account
  2. Select the project where documentation should be published
  3. Configure which categories or sections to publish to
  4. Set notification preferences

Setup Instructions

To connect Document360 to Promptless, contact help@gopromptless.ai for setup assistance.