Zendesk Tickets (Beta)
Zendesk integration enables automated documentation updates based on support ticket patterns and customer interactions. This helps identify gaps in documentation based on recurring user questions.
How It Works
When a support ticket is resolved:
- Ticket Analysis: Promptless analyzes the resolved ticket content and customer interaction
- Pattern Detection: The system identifies common questions or issues that might indicate documentation gaps
- Context Evaluation: Promptless determines if the ticket represents a broader documentation need
- Suggestion Creation: If relevant, Promptless creates documentation suggestions to address the gap
Configuration
Configure Zendesk triggers in your project settings:
- Select Zendesk as your trigger source
- Configure which ticket types or categories to monitor
- Set auto-publish preferences
- Configure notification settings
The Zendesk trigger feature is in beta. Contact help@gopromptless.ai for more information about enabling this feature for your organization.
Use Cases
Zendesk triggers are especially useful for:
- FAQ Development: Automatically identify common questions that should be added to documentation
- Knowledge Base Gaps: Discover areas where documentation is missing or unclear
- Customer Pain Points: Surface recurring issues that need better documentation
- Support Deflection: Reduce ticket volume by improving documentation based on actual customer needs
Setup Instructions
To connect Zendesk to Promptless, see the Zendesk Integration setup guide.
