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Zendesk Integration

Used for: Triggers and Publishing

Promptless integrates with Zendesk through OAuth 2.0, enabling automated documentation updates based on support ticket patterns and customer interactions, as well as enabling publishing of updates to Zendesk's CMS (Help Center).

Installation​

  1. Click "Connect Zendesk" from the integrations page.

  2. Review the requested permissions and approve the Promptless app.

Zendesk Subdomain Entry
  1. Verify that Zendesk is connected in the integrations page.
Zendesk Integration Complete

Project Setup and Permissions​

After connecting Zendesk, you can configure ticket monitoring settings in the projects page. When setting up a project, you can:

  • Set up a Zendesk trigger so that Promptless will be notified when a ticket is resolved
  • Set up a publishing project so that Promptless will publish updates to the Zendesk Help Center
Zendesk Project Setup

Authentication Model​

Promptless uses Zendesk's official OAuth 2.0 authentication, which provides:

  • Secure token-based authentication
  • Granular API access scopes
  • Ability to revoke access at any time
  • Regular token rotation for enhanced security