Intercom Integration (Beta)

Promptless offers beta support for updating documentation directly in Intercom. This integration allows you to manage your Intercom help center content through the Promptless platform.

Setup

To set up the Intercom integration:

1. Contact us at hello@gopromptless.ai to enable the Intercom integration for your account
2. Configure your Intercom credentials in the Promptless dashboard
3. Select Intercom as your documentation platform when creating a new project

Publishing Updates to Intercom

When you're ready to publish documentation updates to Intercom:

1. Review your changes in the Change History page
2. Click the "Save All & Update Intercom" button
3. Promptless will create or update drafts in your Intercom help center
4. Review and publish the drafts in Intercom when ready

note

The "Save All & Update Intercom" button creates or updates drafts in Intercom. You'll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users.

Limitations

As this is a beta feature:

• Some advanced Intercom formatting options might not be fully supported
• Changes are always created as drafts for review
• Custom HTML and complex layouts should be verified in Intercom before publishing

For any questions or issues with the Intercom integration, please contact our support team at help@gopromptless.ai.