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Promptless Subprocessors

Promptless uses a number of third party services to deliver our services. This page provides high-level information about the subprocessors that Promptless uses to deliver our core docs automation service. For more detailed information about our security practices, data handling procedures, and privacy commitments, please schedule a call with our team by contacting us at help@gopromptless.ai.

Language Models and AI Infrastructure Providers​

Promptless is designed with a model-agnostic architecture, providing flexibility and choice in AI language models used for documentation generation. This approach offers several key advantages:

Model Selection

  • Support for multiple leading language models
  • Ability to switch between different model providers
  • Custom model integration capabilities
  • Performance optimization across different model types

Enterprise customers have additional flexibility:

  • Tailored hosted models by cloud providers, such as OpenAI on Azure or Anthropic on AWS
  • Use of customer-managed model deployments
  • Custom model fine-tuning options
  • Model performance monitoring and optimization
  • Dedicated model resources

Note: The Promptless team may recommend certain models for different parts of the documentation process based on output quality considerations for different use-cases, but the final choice of architecture is up to the customer. Currently, the default configuration that results in the highest quality output is generated using a mixture of models, from Anthropic, OpenAI, and open-source model providers.

Note: Regardless of model choice, Promptless does not use customer data for pre-training or fine-tuning language models.

Current Subprocessors​

Infrastructure and Hosting​

  • Amazon Web Services (AWS)
    • Primary cloud infrastructure provider
    • Data center locations: Primary is us-east-2, with secondary locations in other US regions
    • Services used: EKS, EC2, S3, RDS (Aurora), Lambda

Authentication and Security​

  • Clerk: User authentication, SSO, identity management, and security token services

Monitoring and Analytics​

  • DataDog: Infrastructure monitoring, application performance monitoring, log management, and security monitoring
  • Sentry: Error tracking and monitoring
  • Helicone: LLM monitoring and observability

Third-party Integrations​

Promptless supports a number of third-party integrations that customers can choose to use in their projects, such as Github, Slack, Intercom, Linear, Notion, Jira, and more.

For the most current information about our subprocessors or to discuss specific security requirements, please contact our security team at help@gopromptless.ai.